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Privacy Policy

Personal Data Protection for AiWella

Effective Date: 12 May 2025

VIN LUIZ SDN. BHD., (Company No. 201901035011 [1344341-P]), (“we“, “us“, or “our”) is committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our website at https://aiwella.com (“Website“) or otherwise provide us with your personal data.

1. Contact Information

For inquiries, data access requests, or feedback regarding this Privacy Policy, you may contact us at:

VIN LUIZ SDN. BHD.
Unit 6-3 Setia Avenue, Jln Setia Prima S U13/S,
Setia Alam, 40170 Shah Alam, Selangor, Malaysia
Email: contact@aiwella.com

2. Personal Data We Collected

We may collect and process the following categories of personal data:

  • Identity Data: Name, title, gender, date of birth, username or similar identifier.
  • Contact Data: Email address, billing address, delivery address, telephone numbers.
  • Financial Data: Payment card details, bank account information (processed via secure third-party payment gateways).
  • Transaction Data: Purchase history, payment details, and other records related to your orders.
  • Technical Data: IP address, browser type and version, time zone setting, operating system, device type, and browsing data.
  • Profile Data: Account credentials, preferences, order records, feedback, and survey responses.
  • Usage Data: Data on how you use our Website, products, and services.
  • Marketing and Communications Data: Your preferences regarding receiving marketing from us and your communication preferences.

3. Methods of Data Collection 

We collect your personal data through the following means:

  • When you register for an account on our Website;
  • When you place an order for products or services;
  • When you subscribe to newsletters or marketing communications;
  • When you contact us with inquiries or feedback;
  • When you participate in our promotional campaigns or surveys;
  • Through automated technologies such as cookies when you browse our Website.

4. Purposes of Collecting & Processing Personal Data

We do not sell or lease your personal data. However, we may collect and process your personal data for purposes including, but not limited to:

  • Processing and fulfilling orders, including delivery and payment;
  • Managing your customer account and providing customer service;
  • Preventing and detecting fraud or other unlawful activity;
  • Administering promotional campaigns, loyalty programs, and surveys;
  • Sending marketing and promotional materials, where consent is obtained;
  • Enhancing your experience on our Website through personalization;
  • Conducting website administration, data analysis, and performance tracking;
  • Complying with legal and regulatory obligations.

5. Disclosure to Third Parties

We may disclose your personal data to the following categories of third parties where necessary for the purposes stated above:

  • Service Providers: Including but not limited to logistics partners, payment gateway providers, IT support, and marketing service providers;

  • Legal and Regulatory Bodies: Where disclosure is required or authorised by law, regulation, or court order;

  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of the transaction.

All third parties are contractually bound to protect your information and use it solely for the intended purpose.

6. Data Security

We implement appropriate technical and organizational security measures to safeguard personal data against accidental or unlawful destruction, loss, alteration, disclosure, or access. While we strive to protect your data, no method of transmission over the internet is entirely secure. You are encouraged to protect your own login credentials and avoid sharing them with others.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required under applicable laws and regulations, including but not limited to obligations under tax, accounting, and compliance requirements. Generally, transaction and financial data may be retained for up to seven (7) years.

8. Your Rights & Choices

As a data subject under the PDPA, you have the right to:

  • Access: Request access to your personal data and obtain a copy thereof;
  • Correction: Request correction of any inaccurate, incomplete, or outdated data;
  • Withdraw Consent: Withdraw your consent to the processing of your personal data, subject to legal or contractual restrictions;
  • Object: Object to the processing of your data under certain circumstances;
  • Restrict Processing: Request that processing of your data be limited under certain conditions.

To exercise any of these rights, kindly contact us at contact@aiwella.com. We may require you to verify your identity before acting on your request.

9. Consent Merchanism

By continuing to use our Website, submitting information through registration, placing orders, or interacting with our communications, you are deemed to have consented to the collection, use, and processing of your personal data as outlined in this Privacy Policy. During the registration and checkout process, you will be presented with a clear mechanism to provide express consent.

10. Third-Party Websites

Our Website may contain links to external websites not operated by us. Please be advised that we are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy 

We reserve the right to update this Privacy Policy from time to time to reflect legal or operational changes. Any changes will be posted on this page, and where appropriate, notified to you via email or on our Website. Continued use of our Website and services following such changes constitutes your acceptance of the revised terms.

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